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Frequently Asked Questions
Everything you need to know about your Cozy Cup Club subscription.
How does the Cozy Cup Club subscription work?
Pick a plan (monthly, 3-month prepaid, or 12-month prepaid) or grab this month's box on its own, choose your grind (Whole Bean or Ground (Medium / Drip)), and we curate a themed box of 4+ coffee goodies. Each box is on sale from the 26th through the 25th of the following month and arrives about a week after you order.
Can I skip a month or cancel?
No pausing on prepaid plans. If you're looking for the ability to cancel or skip a month, our month-to-month option is the best plan for you — it offers all the flexibility you need.
How does the grind preference work?
When you subscribe, you choose your preference: Whole Bean or Ground (Medium / Drip). That becomes your default for every box. You can change it anytime, or override it for just your next shipment, from your account dashboard.
When am I billed?
Monthly plans are billed on the same day each month, around the time your next box ships. Prepaid plans (3-month, 12-month) are billed once at signup and never again until the term ends.
Can I give a subscription as a gift?
Yes. Prepaid plans are the most popular gift option. Choose 3-month or 12-month and we will include a handwritten note. We can also send a digital gift card if you would rather let them pick the plan.
Are your products eco-friendly?
Yes. We partner with cruelty-free brands and use recyclable or compostable packaging. Sustainability is part of our cozy mission.
Shipping FAQ
Everything we promise about getting your box from us to your door.
When do boxes ship?
Each box is available for purchase beginning the 26th of every month, through the 25th of the following month. The sooner you order, the sooner your shipment arrives! Expect about a week turnaround from when you place your order to when you receive your box.
Is shipping included?
Yes. Shipping is always free anywhere in the US. Sales tax, where it applies, is calculated at checkout — the total you see there is exactly what you pay.
Do you ship internationally?
We currently ship to the US only. International shipping is coming soon. Join our waitlist (sign up at the bottom of the home page) to be the first to know when we expand.
How do I change my shipping address?
Update your address in your account at least 3 days before your next renewal date so we have time to update the label. If you miss the cutoff, send us a note and we will do our best to redirect.
My box never arrived. What now?
Reach out via the contact form below within 14 days of the expected delivery date and we will help track it down or send a replacement. Carrier delays happen, but we will make it right.
Returns Help
How we handle the rare misses, replacements, and refunds.
What if I do not like something in my box?
If something in your box doesn't spark joy, send us a note via the contact form and our cozy crew will do our best to make it right.
An item arrived damaged. How do I get a replacement?
Send a quick note via the contact form below with a photo of the damaged item and your order number. We ship a replacement at no charge, no return shipping required.
Do you offer refunds?
Monthly subscriptions: cancel anytime before your next ship date for no further charge. Prepaid plans are non-refundable after the first box ships, but you can pause future shipments. Anything outside of these cases we handle on a case-by-case basis via the contact form below.
I received the wrong order. What do I do?
Use the contact form below with your order number and a photo of what you received. We will sort it out and ship the correct items at no charge.